At OQUE, every piece is prepared with care — including any personalisation you choose to add. Below you will find everything you need to know about how, when, and where your order will be delivered.
Order Processing
- Standard, non-personalised items are processed and dispatched within 1–2 business days.
- Personalised and made-to-order pieces are created specifically for you and require an additional 2–4 business days before dispatch.
- Orders placed on weekends or UAE public holidays are processed on the next business day.
- You will receive a confirmation email as soon as your order has been dispatched.
Delivery Times
The estimates below are calculated from the date of dispatch and do not include the processing time above.
- United Arab Emirates: 2–4 business days
- GCC (Saudi Arabia, Kuwait, Bahrain, Oman, Qatar): 3–7 business days
- International: 7–14 business days
Shipping Rates
- United Arab Emirates: Complimentary shipping on all orders over AED 200. For orders below this amount, a flat rate of AED 20 applies.
- GCC: Shipping fees are calculated at checkout based on your destination and order weight.
- International: Shipping fees are calculated at checkout based on your destination and order weight.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number and a link to follow your parcel. Please allow up to 24 hours for tracking details to become active.
Customs, Duties & Taxes
For international and GCC orders, any customs duties, import taxes, or handling fees imposed by the destination country are the responsibility of the recipient. These charges are determined by local customs authorities and are not included in your order total or shipping cost.
Personalised Orders
Because personalised items are made uniquely for you, please review your customisation carefully — spelling, letters, and colour selections — before completing your purchase. Once production has begun, personalised pieces cannot be cancelled, amended, or returned unless they arrive faulty or incorrect. For full details, please see our Return & Refund Policy.
Delivery Issues
- Incorrect or incomplete address: Please ensure your delivery details are accurate at checkout. OQUE is not liable for delays or losses resulting from an incorrect or incomplete address.
- Failed delivery / returned to sender: If a parcel is returned to us due to a missed delivery or unclaimed shipment, re-delivery may incur an additional charge.
Damaged or Missing Parcels
If your order arrives damaged, or has not arrived within the estimated delivery window, please contact us within 7 days of the expected delivery date at support@oqueofficial.ae. Kindly include your order number and, where relevant, a photograph of the damage so we can resolve it for you promptly.
Need Help?
Our team is always happy to assist. Reach us at support@oqueofficial.ae — Monday to Friday, 9:00 AM – 6:00 PM (GST).