Orders may be cancelled within 2 hours of placement. To cancel an order, contact our support team immediately with your order number. Once this 2-hour window has elapsed, production and fulfillment begin, and cancellations can no longer be accommodated.

All personalized and custom-engraved pieces are final sale. Because each bespoke piece is made to order, we do not accept returns, exchanges, or issue refunds on customized items.

Inscriptions, monograms, and names are produced exactly as entered at checkout. Please review all text, capitalization, and character sequences carefully prior to submitting your order. Oque Official is not liable for typographical errors, misspelling, incorrect initials, or casing choices provided by the customer.

If your piece arrives with a manufacturing defect, or if an error in transcription or engraving occurs on our end that deviates from the details submitted on your order confirmation, notify us within 48 hours of delivery at support@oqueofficial.com with photographs of the item and packaging. Verified errors made on our part will be replaced or refunded promptly.

Standard, uncustomized items are eligible for return within 7 calendar days of receipt. To qualify for a return:

Return shipping fees for non-customized products are the responsibility of the customer unless the item was delivered damaged or incorrect. Approved refunds are issued to the original method of payment, minus initial shipping fees, once the returned merchandise is inspected and processed at our facility.