Processing. Because every piece is personalised and hand-engraved to order, please allow 5–7 days for processing before your order is dispatched.
Delivery. We deliver across the UAE. You will receive tracking as soon as your order ships.
Returns. Personalised items are made just for you, so they cannot be returned or exchanged. Please double-check your spelling at checkout — engraving is done exactly as typed.
Damaged in transit? If anything arrives damaged, contact us within 48 hours at oqueclub@gmail.com and we will make it right.